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FAQs

What are your rates?

For our rate card please click here.

Where are you located?

Our dry cleaning plant is located in the Diamond Vale Industrial Estate, Diego Martin.

Can I drop off my garments at your plant in Diego Martin?

Yes you may, but we offer free pick up and delivery to your home or office so relax and let us deal with the traffic.

What areas of Trinidad do you service?

We offer FREE PICK UP & DELIVERY to most locations in Trinidad. We will come to your home office on the following days.

How do I request a pick up?

You can schedule a pick and delivery right here on our website or call us at 223-6655.

If I'm not home for pick up or delivery what should I do?

If you're comfortable leaving your garments somewhere within your property just let one of our customer reps know….but please tell us if you have dogs! Otherwise you have the option of coming to our plant or taking your garments to work and we'll come get it there.

How do I pay?

We will accept cash, cheques or credit cards. You can also register your credit card information with us and automatically charge your account (with your permission). Just state your preference and we'll facilitate you.

Should I tip my delivery person?

You are not in any way obligated to tip your driver. But you may provide any gratuity you see fit at your discretion.

What else do you clean besides clothes?

We can clean your drapes, table cloths, comforters and much more but if have something that you're not sure about, please call us and inquire.

Do you offer a press only service?

Yes we do.

Do you do laundry by the pound?

Yes we do.

Do you wedding dress restoration?

Yes we do…as a matter of fact our staff members have received hands on training from the National Cleaners Association of America for the restoration of your most cherished (and sometimes tricky) garments.

Do you do alterations?

We can do minor alterations and have trained staff members that can do quick repairs as well but if we notice something that doesn't look right when you drop off your garments, we will always call before it gets processed.

What is dry cleaning? How do you clean my clothes without getting them wet?

Dry cleaning is similar to washing but without the water. Dry cleaned garments are cleaned in a machine that looks like a giant washer with one major difference - instead of using water or anything water based, a liquid is used that does not contain any water. Three things cause shrinkage in garments, heat, mechanical action, and moisture. By eliminating moisture from the cleaning process we are able to get your garments clean while extending their life all without shrinking anything. Materials like wool and silk generally have to be dry cleaned. After your items are cleaned, they are pressed. Pressing is what takes the wrinkles out of your garments.

Why dry clean something instead of washing it at home?

While there are many reasons to send your garments to a professional dry cleaner, the most important reason is to prolong the life of your garments while keeping them looking their best.

How soon can I have my garments back?

Garments are usually returned within 72 hours, however we can process them faster if requested. Call us for more details.

I took my garment to another dry cleaner and they couldn't get the spot out, is there anything you can do?

The simple answer is maybe. A lot of factors go into whether a stain will come out or not and some stains can be 'set' by improper stain removal.

 

 

FAQs

What is Frequent Fabricare?

Frequent Fabricare is CIL Dry Cleaners' customer loyalty programme which allows customers to earn credit toward future services. This programme is not available to our wholesale or reseller customers.

Do I need to sign up for Frequent Fabricare?

No sign up is required. Every customer is automatically added to the programme the first time they use us and begins accumulating points immediately.

How does it work?

It's simple, spend $20.00 and get 1 point. When you accumulate 25 points you get a $20.00 credit!

How do I use my credit?

Your $20.00 credit is automatically applied to your next service without any need to inform us.

If I spend enough to earn 25 points in one service will I automatically get $20.00 off the current bill?

No, credits earned in the current bill will only be applied to your NEXT service.

Does my credit expire?

Yes, you have 60 days after the accumulation of each $20.00 credit to use it.

Do points expire?

No, points do not expire until you accumulate enough for it to become a $20.00 credit. That is to say, you can have up to 24 points on your account for an unlimited period of time but when you get to 25 points it becomes a $20.00 credit which must be used within 60 days. Your point count then resets to zero.

Is it possible to obtain multiple credits?

Yes. For example, if you spend enough to accumulate 70 points in one service you will receive two $20.00 credits which must be used within 60 days and be left with a balance of 20 points which will remain on your account forever or until you use us again and continue earn enough points to create a $20.00 credit.

How can I find out how many points I've accumulated?

At the bottom of your most recent ticket (returned with each garment) there is a line showing the number of points. See below.

How can I find out how much credit I have and when will it expire?

You can call our office at 223-6655 but keep in mind that any credit attained would expire within 60 days of your last service.

 

 

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FOR FREE PICK UP AND DELIVERY CALL 223-6655